Privacy Policy

Last modified: Sept 28, 2023

We understand the importance of your privacy and encourage you to carefully review this Privacy Policy to gain an understanding of the information we collect, how we use it, and the choices available to you.

This Privacy Policy applies to the information we gather about you in the course of our business, including through Arctic Design websites, online forums, products, mobile applications, services, marketing activities, research, retail locations, and any other online or offline offerings operated by Arctic Design or on behalf of Arctic Design. We collectively refer to these products, services, and offerings as the "Services."

By utilizing the Services, you agree to this Privacy Policy and acknowledge that we may process, transfer, and store your information in Canada.

How we collect information

The type of information we collect about you varies based on the Services you utilize, how you interact with them, and the information you choose to share with us.

We gather information through three primary methods:

(1) information you directly provide to us; (2) information we automatically collect through technology when you engage with the Services; and (3) information we obtain from other sources.

When utilizing our Services, you have the option to provide us with specific information. For instance, we collect data directly from you when you make a purchase, create or use a Arctic Design account, register a product, post content, participate in surveys or research, or communicate with us.

Some of the primary types of information we commonly collect directly from you include contact and account details, such as your name, address, phone number, email address, and login credentials, including information related to your Arctic Design account.

Financial and transactional information, such as credit card information, and purchase and transaction history.

We also gather information related to customer service interactions, such as messages submitted to us via online forms or email, and summaries or recordings (voice or video) of interactions with our customer service personnel.

Information you provide in connection with surveys and sweepstakes, such as your interests, preferences, demographic data (e.g. gender), photos and videos, and information needed for you to participate and for us to fulfil your prize or participation incentives (if any).

When you use our Services, we may automatically gather specific information through technological means. We employ various third-party technologies, such as cookies and similar tools, to aid in the collection of this information. For more details, please consult our Cookies Notice and the "Online Analytics and Advertising" sections.

Here are some examples of the information we automatically collect when you use our Services:

We automatically collect information regarding your usage of Arctic Design websites and emails. This includes details such as your IP address, browser language, the location (province or country) from which you accessed the Services, software and hardware attributes (including device IDs, operating system, and browser type), referring and exit URLs, the links you click on and files you download, pages you view and their sequence, the duration of time spent on specific pages, the terms used in searches on our websites, the date and time of accessing our websites or opening our emails, and other similar information.

We collect information regarding your use of Arctic Design products, mobile applications, and other software. This includes details about your Arctic Design product or software, such as its serial number, operating system version, MAC address, software version, battery life, error logs, system updates, and the name you have assigned to your product.

We also collect information about the devices and network that you connect to your Arctic Design product or software. This includes details such as your Internet connection type and service provider, IP address, SSID, error logs, unique identifiers associated with the computer, tablet, or mobile device used with your Arctic Design product or software, as well as its device operating system and browser type.

We may also obtain information about you from other sources to enhance our records. These sources may include our business partners, marketers, researchers, analysts, social network services, and other third parties.

In cases where you access our Services through a third-party website or application, we may receive additional information about you from that specific third-party site, application, or platform. The information we receive will depend on the data practices and settings of the third party, and it may include details such as your name, username, email address, and any comments or content you post. Please note that Arctic Design is not responsible for the content or practices of these third-party websites, applications, or platforms. We strongly recommend reviewing the privacy and security policies of any third-party websites, applications, or social media platforms that you choose to use.

Public Forums

Some of the features in our Services allow you to share comments, photos, or other content publicly with other users, such as participating in an Arctic Design forum or using a social networking site. Please be aware that any information you submit through these features is not considered confidential, and Arctic Design may use it for various purposes, including testimonials or other marketing materials. For instance, if you write a product review on one of our websites, we may display your review (including the name you provide, if applicable) on other Arctic Design websites and even on third-party websites. It's important to note that any information you openly post through these features will be accessible to the general public and may be indexed by third-party search engines. Therefore, we advise you to exercise caution when utilizing these features.

De-identified Features

We may anonymize the information we collect to remove any personally identifiable elements, ensuring that it cannot reasonably identify you or your device. Additionally, we may also collect information that is already in a de-identified form. It's important to note that the use and disclosure of de-identified information are not subject to any restrictions outlined in this Privacy Policy. Therefore, we have the freedom to utilize and share de-identified information with others for any purpose, without limitations or constraints.

When you visit our websites and use our applications, we gather information using cookies and similar technologies. To obtain more detailed information about our use of cookies, please refer to our Cookies Notice.

Online analytics and advertising

We utilize third-party analytics services, such as Google Analytics, on our Services. These service providers may employ their own cookies, pixel tags, and similar technologies on our Services and other third-party platforms to gather information that allows tracking of users across different services and over time. These analytics services assist us in comprehending how users engage with and access our Services.

If you prefer to prevent Google Analytics from collecting and utilizing information about your website usage, you can opt out by installing an opt-out browser add-on. Furthermore, you have the option to opt out of Google Analytics for Display Advertising or the Google Display Network by utilizing Google's Ads Settings.

How we use your information

Arctic Design may use the information we collect for various purposes, including:

Providing requested services: We use your information to fulfill your requests, such as processing purchases, offering subscriptions, providing customer support, and integrating with selected streaming services.
Communication: We use your information to keep you informed about your purchases, shipments, product/software updates, and any changes to our terms, conditions, and policies.
Marketing and advertising: Your information enables us to deliver the latest product announcements, promotions, and information about upcoming events, tailored to your interests.
Personalization: We use your information to personalize your experience and customize our Services. This includes delivering relevant content, recommending features, and maintaining your product wish lists.
Service improvement: We utilize the information for improving our Services. This involves bug detection, error reporting, understanding user interactions with our Services and advertisements, enhancing product usability and effectiveness, conducting research and analytics, and testing and creating new products, features, and services.
Business operations: Your information is used for various business operations, such as maintaining your account, reviewing and processing employment applications, ensuring security, fraud prevention, and legal compliance. This includes detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activities.

We may also use your information for specific purposes that we communicate to you. In such cases, we will seek your consent to process your information in accordance with applicable legal requirements.

How we Disclose your information

To provide you with the Services, improve our operations, and enhance your customer experience, we may share information with Arctic Design partners. This sharing enables us to deliver the best possible services and ensure the smooth functioning of our business.

In order to deliver our Services and effectively run our business, we engage with carefully chosen third-party vendors who assist us with various aspects of our operations. These vendors may be granted access to your information or be provided with it as necessary. They offer a range of services that support us in areas such as customer service, payment processing, delivery, sales and marketing, product development, data storage, security, fraud prevention, research, and legal services. These service providers are authorized to access and utilize your information solely for the purpose of fulfilling services on behalf of Arctic Design or complying with relevant legal obligations.

We may collaborate with our online advertising partners by sharing specific information about you. This collaboration is intended to support our online advertising efforts and facilitate the measurement of their effectiveness.

Protection of Arctic Design

We may disclose the information we gather about you if we are legally required to do so or if we have a good faith belief that such disclosure is reasonably necessary to:

(a) comply with legal proceedings such as a subpoena or court order; (b) enforce our terms of service or sale, this Privacy Policy, or other agreements we have with you, including investigating potential violations; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Arctic Design or others.

Business transfers

As we strive to grow our business, we may engage in transactions involving the purchase or sale of a business. In such cases, we may disclose your information as part of, or in anticipation of, these transactions. If a portion or all of Arctic Design’s assets are transferred to a third party as part of these transactions, your information may be included among the transferred assets.

Our Services are designed for individuals of general audiences and are not specifically targeted towards children. If we become aware that we have collected data from children without appropriate parental consent as required by law, we will make reasonable efforts to promptly delete such data.

Security and retention of your information

We are deeply committed to safeguarding your information and employ a range of technical, physical, and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. However, it's essential to acknowledge that no security measures can be absolutely perfect or impervious. Hence, we cannot guarantee the complete security of your information.

When using your Arctic Design account, it is crucial to select a strong password and refrain from sharing it with others. If you suspect any unauthorized use of your account, please notify us immediately.

To further ensure the security of our Services, we conduct regular monitoring for potential vulnerabilities and attacks. If you have any concerns regarding the security of our Services, please contact us so that we can promptly address and resolve any issues.

We retain information for varying durations based on the specific purposes for which it was collected and used, as outlined in this Privacy Policy. Once the information is no longer necessary to fulfill these purposes, we will either delete or de-identify it, unless a longer retention period is mandated by applicable laws. In some instances, technical or operational constraints may prevent us from entirely deleting or de-identifying your information. In such cases, we will take reasonable measures to prevent any further processing of your information.

Your rights and choices

We offer you the ability to exercise certain controls and choices regarding the collection, use, and disclosure of your information. The specific controls and choices available to you may vary depending on the laws of your jurisdiction.

To make a request, you can contact us using the information provided in the “Arctic Design contact information" section below. You have the right to:

Request access to, or a copy of, your information.
Seek confirmation that we are processing your information.
Request the correction or amendment of your information.
Request the deletion of your information.
Request the transfer of your information to a third party.
Restrict or object to certain uses of your information.

If you have provided consent for us to use your information for a specific purpose, you have the right to request the withdrawal of that consent.

Additionally, you can exercise opt-out choices by following the instructions provided in our Cookie Notice.

Adjust marketing and communications preferences

Opt-out of marketing from Arctic Design by following the instructions located at the bottom of our email marketing messages. Please note, opting out or unsubscribing will not prevent you from receiving communications about your orders, product/software updates or other important notices, such as changes to our terms and policies, which are not marketing content in nature.

Opt-out of push notifications from Arctic Design within the settings menu of our mobile applications or your mobile device.

Opt-out of cross-device tracking for advertising purposes by adjusting your preferences in your mobile device’s privacy settings. This feature may vary by mobile device; please see your device settings or contact your device manufacturer for more information.

Opt-out of text messaging for communication purposes by texting “STOP” or providing any notice to end all text messaging communications with Arctic at +1 (888) 927-2842. Text messaging with Arctic is voluntary with written or verbal consent from the user only. Users may opt-out at any time. Additional messaging fees may apply from your service provider.

International user information

We operate globally and may transfer, store, and process your information with other entities within Arctic Design or trusted third parties, including service providers and partners, located in various countries, including Canada. These transfers are made to fulfill the purposes described in this Privacy Policy. When transferring your information, we take reasonable measures to protect it in accordance with this Privacy Policy and applicable laws. These measures may include the use of Standard Contractual Clauses or other mechanisms recognized by applicable laws. By providing us with your information, you acknowledge and consent to such transfers, storage, and processing.

If you have any concerns or complaints regarding our data processing activities, we encourage you to first attempt to resolve the matter directly with us.

Changes to our Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in laws, our data practices, the features of our Services, or advancements in technology. It is recommended that you periodically review this Privacy Policy to stay informed about any updates. You can check the "Effective date" at the beginning of the document to determine if any changes have been made since your last review. By continuing to use our Services, you acknowledge that you have read and understood the most recent version of this Privacy Policy. In the event of significant changes that may affect your rights, we will provide notice through our Services or by other means, allowing you the opportunity to review the changes before they take effect, as required by applicable laws.

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please email us at: legal@arcticdesigncorp.com